Job Description
Are you a tech enthusiast with a passion for problem-solving? Join our dynamic team in Arlington, TX as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy a modern work environment, competitive benefits, and opportunities for career growth in a company that values innovation and employee development.
As a key member of our IT team, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and maintaining high user satisfaction. If you thrive in fast-paced environments and excel at turning technical challenges into positive experiences, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve desktop/laptop problems including OS, applications, and peripheral devices
- Manage service ticket lifecycle in ITSM platforms (e.g., ServiceNow, Jira)
- Document solutions in knowledge base and maintain accurate incident records
- Collaborate with network and security teams on escalated technical issues
- Train end-users on IT policies, security best practices, and system usage
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of experience in help desk or technical support role
- Proficiency with Windows OS (10/11), Microsoft Office Suite, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications (CompTIA A+, Network+, or Microsoft 365 Certified) preferred
- Exceptional customer service skills with ability to communicate technical concepts clearly
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Ability to prioritize tasks and manage multiple incidents simultaneously
- High school diploma or equivalent; relevant degree a plus