Job Description
Join our dynamic IT team in Colorado Springs as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support while leveraging our state-of-the-art equipment. As a valued team member, you'll receive all necessary hardware, software, and peripherals at no cost – just bring your expertise! Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and customer service, apply today to start your rewarding career with us.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently using ticketing systems
- Install, configure, and maintain company-provided equipment (laptops, monitors, peripherals)
- Create and update technical documentation and knowledge base articles
- Collaborate with IT team to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of help desk or technical support experience
- Proficiency in Windows/macOS, networking concepts, and hardware troubleshooting
- Strong customer service skills with ability to communicate technical concepts clearly
- CompTIA A+ or similar certification required
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work independently and manage multiple priorities