Job Description
Join our award-winning IT team in Lubbock! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance. Enjoy the unique perk of all equipment provided – no need to invest in your own tools. As the first point of contact, you'll resolve hardware/software issues, optimize user experiences, and maintain system integrity while growing your career in a dynamic environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for 150+ users
- Diagnose and resolve Windows OS, networking, and application issues
- Deploy and configure company-provided hardware (laptops, peripherals, mobile devices)
- Document all tickets in ServiceNow with detailed resolution steps
- Conduct new hire equipment setups and basic software training
- Collaborate with senior engineers on complex infrastructure projects
- Maintain inventory of loaner equipment and peripherals
Qualifications
- 2+ years in help desk or technical support role
- CompTIA A+/Network+ certification (or equivalent experience)
- Expertise in Windows 10/11, Microsoft 365, and basic networking
- Strong customer service skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow preferred)
- Valid Texas driver's license (for occasional equipment transport)
- Ability to lift 30lbs for equipment deployment