Job Description
Join our award-winning IT support team at TechSolutions Inc. and become the hero behind our seamless digital experiences! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our dynamic client base in Baton Rouge. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment where your problem-solving skills make a real difference.
Our culture values innovation, continuous learning, and work-life balance. As a key member of our support infrastructure, you'll empower users to maximize productivity while working with cutting-edge technologies. If you thrive in fast-paced environments and love turning technical challenges into victories, we want to meet you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application compatibility problems
- Document all support interactions in ITSM systems with detailed ticket resolution records
- Deploy and configure end-user devices including laptops, mobile devices, and peripherals
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Conduct user training sessions on new technologies and best practices
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- CompTIA A+ certification or equivalent technical certifications
- Proficiency in Windows OS, Microsoft 365, and remote support tools
- Strong diagnostic skills and ability to troubleshoot complex technical issues
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk preferred)
- Ability to work flexible hours including occasional on-call duties