Job Description
Join our dynamic IT team as a Flexible Hours Help Desk Specialist in St. Louis, MO! We're seeking a tech-savvy professional to deliver exceptional user support while enjoying a schedule that adapts to your lifestyle. Whether you're a student, parent, or work seeker, this role offers the perfect work-life balance without compromising career growth. At TechSolutions Inc., we empower our team with cutting-edge tools and continuous training opportunities.
As a cornerstone of our IT infrastructure, you'll be the first point of contact for resolving technical challenges across diverse departments. Our collaborative environment values innovation and proactive problem-solving, ensuring you'll never stagnate in your role. Enjoy competitive compensation, comprehensive benefits for part-time employees, and the flexibility to thrive professionally and personally.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems, printer configurations, and application errors
- Document all incidents, solutions, and hardware/software inventory in ITSM systems
- Collaborate with senior IT staff on complex escalations and system improvements
- Train users on best practices for cybersecurity and data protection protocols
- Assist with onboarding new employees and setting up workstations
- Contribute to knowledge base articles and process optimization initiatives
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- 1+ years of help desk experience or equivalent technical support role
- Proficiency in Windows OS, Microsoft 365, and ticketing systems (ServiceNow/Jira)
- Strong diagnostic skills for hardware/software troubleshooting
- Exceptional communication and customer service abilities
- CompTIA A+ or similar certification a plus
- Availability to work flexible shifts (evenings/weekends as needed)
- Valid driver's license for occasional on-site support