Job Description
Are you looking to launch a career in Information Technology? We are seeking a dedicated IT Support Trainee to join our dynamic team in Madison, WI. As a trainee, you will receive hands-on training while supporting our employees with essential technical needs. This is a fantastic opportunity to grow into a full-fledged IT Support Specialist role with a leading local firm.
Why Join Us?
- Hands-on technical training from experienced mentors.
- Opportunity for rapid career progression.
- Competitive salary and benefits package.
We are looking for individuals who are eager to learn, possess a strong problem-solving mindset, and are ready to start their journey in IT support immediately.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Manage user accounts, permissions, and security protocols.
- Document all help desk tickets, incidents, and resolutions in the internal knowledge base.
- Collaborate with the IT team to maintain a secure and efficient IT environment.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems, and peripherals.
- Strong desire to learn and develop technical IT skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment and manage multiple priorities.