Job Description
Are you a tech-savvy problem solver looking for your next career move? Apex Systems is hiring an experienced IT Support Specialist to join our dynamic team in Virginia Beach, VA. This is an immediate hire opportunity for a proactive professional who excels in a fast-paced environment and is passionate about keeping business operations running smoothly.
We are looking for someone who can bridge the gap between complex technology and user needs. As part of our growing IT department, you will play a crucial role in maintaining our infrastructure and delivering exceptional service to our employees. If you have a strong background in Help Desk support and want to work with cutting-edge technology, we encourage you to apply today.
Responsibilities
- Troubleshoot & Resolve: Provide advanced technical support for hardware, software, and network issues via phone, email, and on-site visits.
- Incident Management: Log, track, and manage IT service requests and incidents using ticketing systems (ServiceNow/Jira).
- Hardware Management: Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Network Administration: Assist with network configuration, Wi-Fi troubleshooting, and security protocol enforcement.
- User Training: Conduct training sessions to educate employees on new software, security best practices, and system usage.
- System Maintenance: Perform routine system updates, patch management, and backups to ensure data integrity.
- Vendor Coordination: Liaise with third-party vendors for hardware repairs and service contracts.
Qualifications
- Experience: 1-3 years of professional experience in IT Support, Help Desk, or a similar technical role.
- Certifications: CompTIA A+ or Network+ certification is strongly preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues under pressure.
- Education: Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.