Job Description
We are seeking a Results-Driven IT Support Specialist to provide top-tier technical assistance to our Sacramento-based clients. In this role, you will be the first point of contact for technical issues, ensuring seamless operations and high customer satisfaction. If you thrive in a fast-paced environment and love solving complex puzzles with simple solutions, we want to hear from you.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and certifications.
• Collaborative and inclusive company culture.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, network, and printer issues for end-users efficiently.
- Ticket Management: Log and track support tickets using the helpdesk system, ensuring timely resolution and follow-up.
- Hardware Support: Perform setup, configuration, and maintenance of workstations, laptops, and mobile devices.
- Software Deployment: Assist in the installation, patching, and updating of operating systems and business applications.
- User Training: Conduct training sessions to educate employees on new software tools and security protocols.
- Network Support: Monitor network performance and assist in maintaining a secure and stable IT infrastructure.
- Backup & Recovery: Assist in data backup procedures and disaster recovery testing.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- Certification: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 1-3 years of experience in IT support or helpdesk roles.
- Technical Skills: Proficient in Microsoft Office Suite, Active Directory, and Remote Desktop Services.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and troubleshooting abilities.
- Availability: Ability to work occasional overtime during peak periods or outages.