Job Description
Are you a tech-savvy problem solver looking to make an impact in the Central Valley? Apex Systems Fresno is seeking a Level 2 IT Support Specialist to join our dynamic team. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technology operations and exceptional user satisfaction.
We pride ourselves on a culture of innovation and support. You will have the opportunity to work with cutting-edge technology, receive competitive compensation, and grow your career in a stable environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Continuous professional development and certification reimbursement.
- A collaborative and inclusive work environment.
Your Mission
As an IT Support Specialist, you will bridge the gap between complex technology and our end-users, ensuring productivity never skips a beat.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely and professional manner.
- Manage and maintain the IT asset inventory, including laptops, printers, and peripherals.
- Perform system backups, patch management, and security updates to ensure system integrity.
- Provide remote and on-site technical support, user training, and documentation.
- Collaborate with the IT team to implement new technologies and improve operational workflows.
- Monitor network performance and respond to alerts to prevent downtime.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field.
- CompTIA A+ and Network+ certification preferred; Microsoft Certified Professional (MCP) is a plus.
- Minimum of 2-3 years of proven experience in IT Support, Help Desk, or Desktop Support roles.
- Strong knowledge of Windows 10/11, Active Directory, and the Microsoft Office Suite.
- Excellent communication, interpersonal, and customer service skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.