Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity in the vibrant city of Oakland? Oakland Tech Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team.
In this role, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. We pride ourselves on a collaborative environment where your technical expertise is valued and your growth is supported.
Why Join Us?
- Competitive salary package.
- Opportunities for professional development and certification reimbursement.
- A modern, inclusive workplace culture.
If you are ready to kickstart your career with an immediate start, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and troubleshoot workstations, laptops, and peripherals.
- Manage user accounts, permissions, and Active Directory services.
- Maintain inventory of IT assets and manage software licenses.
- Collaborate with vendors to resolve complex technical escalations.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.