Job Description
Join our dynamic team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing client base. You'll be the hero behind the scenes, ensuring seamless operations and user satisfaction in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Louisville's thriving tech scene. Ready to make an impact? Apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently and prioritize tasks