Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? Miami Tech Innovations is seeking a highly skilled IT Support Specialist to join our dynamic team immediately. If you thrive in a fast-paced environment and love helping others solve technical challenges, we want to hear from you.
We are looking for a candidate who can handle a diverse range of IT tasks, from troubleshooting hardware issues to managing network security. This is a fantastic opportunity to grow your career in a thriving tech hub.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional development and certifications.
- Hybrid work model available after the probation period.
Don't miss out on this urgent opening in the heart of Miami! Apply today.
Responsibilities
- Provide tiered technical support to employees via phone, email, and in-person (Help Desk).
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Manage Active Directory user accounts, security permissions, and password resets.
- Document all technical issues and resolutions in the IT ticketing system.
- Conduct regular IT audits and ensure compliance with company security policies.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- Proven experience in IT support, Help Desk, or a similar technical role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with network fundamentals and hardware troubleshooting.
- Excellent customer service skills and the ability to explain complex technical concepts clearly.