Job Description
Immediate Opening for IT Support Specialist in Raleigh, NC!
Join our dynamic team at TechSolutions Inc., a leading technology innovator, and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This is your chance to accelerate your career in a fast-paced environment with cutting-edge tools and collaborative culture.
Why Join Us?
• Competitive salary with performance bonuses
• Comprehensive health benefits and 401(k)
• Flexible remote work options
• Continuous learning and certification opportunities
• Collaborative startup culture with growth potential
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure Windows/macOS systems and peripherals
- Administer Microsoft 365 (Azure AD, Intune, Exchange Online)
- Document IT procedures and maintain asset inventory
- Collaborate with security team on endpoint protection
- Support AV systems and conference room technology
- Participate in after-hours on-call rotation
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills across Windows/macOS environments
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to lift 30 lbs and work in a hybrid environment