Job Description
Join our dynamic team as an IT Support Specialist in Portland, OR! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site support with remote troubleshooting, offering flexibility while maintaining our commitment to outstanding customer service. You'll be the go-to expert for resolving technical issues, optimizing system performance, and implementing cutting-edge IT solutions. Our collaborative environment encourages continuous learning and professional growth, with opportunities to work with cutting-edge technologies in a supportive, fast-paced setting. If you're passionate about technology and thrive in helping others succeed, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Collaborate with network administrators on security protocols and system updates
- Document technical procedures and create knowledge base articles
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
- Manage asset inventory and software licensing compliance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+ and/or Network+ certification required
- Proficiency in Active Directory, Azure AD, and cloud infrastructure
- Strong troubleshooting skills for Windows/macOS and mobile devices
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to explain complex concepts simply
- Valid Oregon driver's license for occasional client site visits