Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Sacramento! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. As a key member of our operations team, you'll resolve complex technical challenges while maintaining a seamless user experience. This is your opportunity to accelerate your career in a fast-paced environment with competitive compensation and growth potential. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Provide Tier 2/3 support for network, security, and VoIP systems
- Document technical procedures and maintain accurate service records
- Collaborate with cross-functional teams on IT projects and system upgrades
- Train users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and endpoint management
- Strong troubleshooting skills for network connectivity and security issues
- Experience with service desk tools (ServiceNow, Jira, or ZenDesk)
- Excellent communication skills and customer service orientation