Job Description
We are seeking a highly motivated IT Support Specialist to join our team in Fresno, CA. This is an urgent opening for a proactive professional who excels at solving complex technical challenges and providing top-tier service to our internal employees.
In this role, you will act as the first line of defense for our IT infrastructure, ensuring business continuity and user satisfaction. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.
- Troubleshoot and resolve connectivity issues, including Wi-Fi and VPN access.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Install, update, and patch operating systems and business applications.
- Maintain accurate documentation of all incidents, resolutions, and asset inventory.
- Collaborate with the IT team to implement new technology solutions and improve workflow efficiency.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- CompTIA A+ Certification (or equivalent technical knowledge) is strongly preferred.
- Minimum of 2 years of experience in IT Help Desk or Technical Support roles.
- Proficient knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow).
- Strong analytical skills with the ability to diagnose root causes of technical problems.
- Excellent verbal and written communication skills to interact with non-technical users.