Job Description
Join our dynamic team at TechSolutions Inc. and enjoy the security of weekly pay while providing essential IT support to clients across Tulsa. We're seeking a passionate Help Desk Specialist to deliver exceptional technical assistance in a fast-paced environment. With competitive compensation, comprehensive benefits, and opportunities for growth, this role is perfect for tech enthusiasts ready to make an impact. Apply today and start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems to track and prioritize user requests
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and troubleshooting steps
- Collaborate with IT teams to escalate complex issues
- Train users on new technologies and best practices
- Maintain security protocols and data integrity standards
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- Customer-focused communication skills (written/verbal)
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license required for on-site support