Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in sunny Miami! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This contract position offers competitive pay, flexible hours, and the chance to make an immediate impact in a fast-paced environment. If you're passionate about solving technical challenges and thrive in collaborative settings, apply today to start your career with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Diagnose and resolve network connectivity, security, and application problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on system updates and best practices for cybersecurity
- Monitor system performance and proactively address potential issues
Qualifications
- 1-3 years of experience in IT help desk or technical support role
- Proficiency in Windows/macOS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware, software, and network issues
- CompTIA A+ or similar certification preferred
- Excellent communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work independently and prioritize multiple tasks
- Valid Florida driver's license for occasional on-site support