Job Description
Join our innovative tech team as a Flexible Hours Help Desk Support Specialist in Glendale, AZ! We're seeking a customer-focused professional to deliver exceptional technical support with adaptable scheduling options. Enjoy competitive pay, comprehensive training, and a collaborative environment where your problem-solving skills shine. Perfect for work-life balance seekers!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document troubleshooting steps and ticket resolutions in ITSM systems
- Provide clear technical guidance to non-technical users
- Install and configure desktop/laptop systems and peripherals
- Collaborate with senior engineers on complex escalations
- Maintain accurate inventory of IT assets
- Adhere to SLA timelines and quality standards
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Exceptional communication and interpersonal skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid Arizona driver's license (for occasional site visits)