Job Description
Join our dynamic IT team as an IT Support Trainee in Jacksonville, FL! We're urgently seeking motivated individuals passionate about technology to launch their careers in IT support. This accelerated training program combines hands-on experience with mentorship from industry experts, preparing you for full-time IT roles. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment focused on growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with user account management and access requests
- Document incident tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness initiatives
- Support office equipment (printers, AV systems)
Qualifications
- High school diploma or equivalent; IT certifications preferred
- Basic knowledge of Windows OS and networking concepts
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience highly valued
- Valid driver's license required for occasional site visits
- Willingness to pursue CompTIA A+ certification