Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Scottsdale! We're seeking a tech-savvy professional with excellent communication skills to deliver outstanding customer support. Enjoy the flexibility of non-traditional hours while making a real impact. Our modern office offers collaborative spaces, cutting-edge technology, and a culture that values work-life balance. Apply today and become part of an organization that invests in your growth!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using ticketing systems (ServiceNow/Jira)
- Document solutions in knowledge base and maintain accurate incident records
- Train users on new systems and best practices for digital security
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and proactively address potential issues
- Support cross-functional teams during system implementations
Qualifications
- 1+ years of experience in help desk or desktop support roles
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Exceptional troubleshooting skills with logical approach to problem-solving
- Strong written and verbal communication abilities
- Experience with remote support tools (TeamViewer, AnyDesk)
- Flexibility to work evenings/weekends as needed
- Valid Arizona driver's license for occasional on-site visits