Job Description
Join NexusTech Solutions as a key player in our IT Support team! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base. This hybrid role offers the flexibility of remote work with occasional on-site collaboration in our vibrant Austin headquarters. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless IT operations for innovative businesses across Texas.
At NexusTech, we invest in your growth through continuous training programs, cutting-edge technology exposure, and clear career progression paths. Our collaborative culture values work-life balance and recognizes contributions through competitive compensation and performance bonuses.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and Linux environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network equipment (routers, switches, firewalls)
- Create and maintain technical documentation and SOPs
- Provide end-user training on productivity tools and security best practices
- Collaborate with DevOps team on CI/CD pipeline optimization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, scripting (Python/PowerShell), and automation tools
- Strong knowledge of cloud services (Microsoft 365, AWS, Azure)
- Experience with ticketing systems (Jira, ServiceNow) and ITIL processes
- Excellent communication skills and customer service aptitude
- Ability to manage multiple priorities with minimal supervision