Job Description
Join our dynamic IT team in Arlington, TX as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and security protocols
- Deploy and maintain Windows/macOS systems and business applications
- Diagnose and resolve VPN, cloud services, and connectivity challenges
- Document IT processes and maintain accurate knowledge base
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Expertise in Windows 10/11, macOS, and Office 365
- Strong knowledge of Active Directory and Group Policy
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs and work flexible hours