Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital operations! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our Wichita-based team. You'll work in a collaborative environment where innovation meets reliability, supporting 500+ users across multiple platforms. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and endpoint security systems
- Deploy and maintain Windows 10/11 workstations and cloud applications
- Collaborate with vendors to resolve escalated technical challenges
- Document SOPs and create user training materials
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in PowerShell, SCCM, and Microsoft 365 administration
- Strong troubleshooting skills for Windows OS and cloud infrastructure
- Excellent communication abilities with both technical and non-technical staff
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)