Job Description
Join our dynamic IT team at TechNova Solutions in the heart of New Orleans! We're seeking a dedicated Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a pivotal member of our operations, you'll troubleshoot complex systems, optimize network performance, and ensure seamless digital experiences across diverse industries. Our collaborative environment values innovation and professional growth, offering competitive benefits and opportunities to advance your career in Louisiana's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Deploy and maintain cybersecurity protocols including endpoint protection and firewalls
- Provide remote and on-site technical support with SLA-driven response times
- Document IT processes and create knowledge base articles for team scalability
- Coordinate vendor relationships for hardware/software procurement and licensing
- Mentor junior technicians and implement best practices for IT operations
Qualifications
- 3+ years in enterprise-level IT support with help desk experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in SCCM, PowerShell scripting, and network troubleshooting
- Strong background in Microsoft 365 administration and Azure AD
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- Valid Louisiana driver's license for occasional client site visits