Job Description
Join our award-winning IT team at InnovateTech Solutions, where cutting-edge technology meets exceptional service. We're seeking a passionate IT Support Specialist to empower our Tulsa-based clients with seamless technical solutions. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Manage cloud services (AWS/Azure) and hybrid environments for client systems
- Document IT processes and create knowledge base articles for team efficiency
- Collaborate with vendors for hardware procurement and service level agreements
- Train end-users on new technologies and best practices
- Monitor system performance using monitoring tools like SolarWinds
Qualifications
- 3+ years of hands-on IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, VPN configurations, and troubleshooting
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong analytical skills for diagnosing complex technical issues
- Excellent communication abilities with non-technical stakeholders
- Valid driver's license for occasional on-site client visits