Job Description
Join our dynamic IT team at NexusTech Solutions, where innovation meets exceptional support. We're seeking a passionate Senior IT Support Specialist to deliver world-class technical assistance to our growing Seattle-based clientele. Enjoy a hybrid work model with 3 days in our downtown Seattle office, competitive benefits, and opportunities for professional growth in cloud technologies and cybersecurity.
Why NexusTech? We pride ourselves on fostering a culture of continuous learning and recognition. As a Microsoft Gold Partner, you'll work with cutting-edge tools while supporting Fortune 500 companies and innovative startups across the Pacific Northwest.
Responsibilities
- Provide Tier 2-3 technical support for 200+ endpoints including Windows/macOS systems, mobile devices, and cloud infrastructure
- Manage Active Directory, Azure AD, and Microsoft 365 environments with 99.9% uptime SLA
- Lead hardware/software deployments, migrations, and security patching initiatives
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on cybersecurity best practices and incident response
- Mentor junior technicians through ticket triage and complex troubleshooting sessions
- Optimize network performance using Wireshark, SolarWinds, and PRTG tools
Qualifications
- 5+ years in enterprise IT support with 3+ years in cloud environments
- Expertise in Windows Server administration and Active Directory management
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for VPN, RDP, and Citrix issues
- Experience with ServiceNow, Jira, or ITSM platforms
- Strong written communication for technical documentation and client reporting
- CCNA or Network+ certification preferred
- Ability to lift 30lbs for hardware deployments