Job Description
Are you ready to launch your career in Information Technology? Apex Tech Solutions is seeking a dedicated IT Support Trainee to join our growing team in Arlington, TX.
We offer a competitive Sign-On Bonus for new hires! This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a dynamic corporate environment.
Why Join Us?
- Generous Sign-On Bonus up to $2,000
- Comprehensive Training Program
- Career Growth Opportunities
- Modern Work Environment
Job Overview:
As an IT Support Trainee, you will be the first point of contact for our employees, providing technical assistance and troubleshooting. You will work closely with senior IT staff to learn best practices in system administration, networking, and help desk operations. This role is designed to bridge the gap between academic knowledge and real-world IT support.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Assist with the setup, installation, and configuration of new workstations and peripherals.
- Maintain accurate records of help desk tickets and system logs in our ticketing system.
- Collaborate with senior IT staff to resolve complex technical problems and escalate issues appropriately.
- Monitor system performance and ensure security compliance across the network.
- Conduct basic training sessions for new software or hardware deployments.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and basic networking concepts (TCP/IP, DNS).
- Strong customer service and interpersonal communication skills.
- Ability to work well in a team environment and adapt to changing priorities.
- CompTIA A+ certification is a plus but not required.
- Willingness to learn and obtain additional certifications on company time.