Job Description
Join TechAdvance Solutions as an IT Support Trainee and kickstart your career in technology with weekly pay! Our Boston-based team is seeking motivated individuals passionate about providing exceptional technical support. This hands-on training program combines classroom learning with real-world experience, preparing you for a full-time IT career in one of America's most innovative tech hubs. Enjoy competitive weekly pay, mentorship from industry experts, and a clear path to advancement.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise systems
- Provide Tier 1 support via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop equipment
- Document tickets and procedures in ITSM systems
- Collaborate with senior engineers on complex technical projects
- Participate in weekly cybersecurity training sessions
- Support network infrastructure monitoring and basic troubleshooting
- Conduct user training on new systems and applications
Qualifications
- High school diploma or equivalent required
- CompTIA A+ certification or equivalent knowledge preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support
- Pass background check and drug screening
- Enthusiasm for continuous learning in technology