Job Description
Join our award-winning IT team at TechFlow Solutions, where innovation meets excellence. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our dynamic San Diego workforce. This role is perfect for tech enthusiasts who thrive in fast-paced environments and want to make a tangible impact on our company's digital infrastructure.
As a cornerstone of our operations, you'll collaborate with cross-functional teams to maintain seamless technology experiences across 500+ endpoints. We offer competitive benefits, professional development stipends, and a collaborative culture that celebrates technical excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and maintain Active Directory, Office 365, and cloud infrastructure
- Deploy and configure endpoints including laptops, mobile devices, and peripherals
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and software licensing
- Lead IT projects including system migrations and security implementations
- Monitor system health using tools like SolarWinds and ManageEngine
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, macOS, and mobile device management
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Proficiency in PowerShell, scripting, and automation tools
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Strong troubleshooting skills for network connectivity and security issues
- Excellent communication abilities with both technical and non-technical stakeholders