Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated individuals with zero experience for our comprehensive IT Support Trainee program in Richmond, VA. Enjoy hands-on training, mentorship from industry experts, and a clear path to becoming a certified IT professional. Join our innovative team and gain real-world experience in network administration, cybersecurity fundamentals, and system troubleshooting. This is your gateway to a stable, high-demand career in technology.
Responsibilities
- Provide Tier 1 technical support to internal and external users via phone, email, and chat
- Install, configure, and maintain desktop hardware, software, and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing training programs to develop technical skills
- Contribute to IT documentation and knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to our Richmond office
- Eagerness to pursue industry certifications (CompTIA A+, etc.)