Job Description
Join TechForward Solutions as an IT Support Trainee and jumpstart your career in technology! We're seeking motivated individuals passionate about IT infrastructure and customer service. Enjoy a comprehensive training program, mentorship from senior engineers, and a competitive compensation package including a $2,500 sign-on bonus. Work in our modern Denver headquarters supporting cutting-edge systems while building foundational skills in network administration, cybersecurity, and cloud technologies. This full-time role offers growth opportunities into specialized IT tracks and includes benefits like health insurance, 401k matching, and paid certifications.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Assist with network infrastructure setup including routers, switches, and Wi-Fi access points
- Document technical procedures and maintain accurate asset inventory records
- Collaborate with senior IT staff on security audits and system updates
- Participate in 24/7 on-call rotation (rotating schedule)
- Train on Azure cloud services and Active Directory administration
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows/macOS operating systems and common software suites
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30 lbs and work in server environments occasionally
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen
- Enthusiasm for continuous learning in IT security and cloud technologies