Job Description
Join our dynamic team as an IT Support Trainee with flexible hours to kickstart your tech career! At TechSolutions Inc., we nurture talent through hands-on training and real-world experience. This Baltimore-based role offers unmatched flexibility while you master enterprise systems, user support protocols, and cutting-edge troubleshooting techniques. Perfect for students, career-changers, or those seeking work-life balance without compromising growth.
What You'll Gain:
- Industry-recognized IT certification sponsorship
- Mentorship from senior engineers
- Exposure to cloud infrastructure and cybersecurity
- Flexible scheduling (morning/afternoon/evening shifts)
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Deploy and configure workstations across hybrid environments
- Document incidents using ticketing systems (Jira/ServiceNow)
- Execute network diagnostics and basic security protocols
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies
Qualifications
- High school diploma/GED; A+/Network+ certification preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Strong troubleshooting methodology and logical reasoning
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work 20-30 hours/week across multiple shifts
- Valid driver's license for occasional on-site support