Job Description
Are you a problem-solver with a passion for technology? TechCore Solutions is looking for a Senior IT Support Specialist to join our dynamic team in San Antonio, TX.
We are a rapidly growing enterprise committed to delivering top-tier IT infrastructure. In this role, you will be the first line of defense for our internal employees, ensuring seamless operations and high satisfaction.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work schedule and remote work options.
- Continuous learning and professional development opportunities.
We are seeking a dedicated professional to manage our IT environment and support our diverse workforce.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain IT inventory, including laptops, printers, and peripherals.
- Assist in the deployment and configuration of new workstations and software updates.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with the IT Manager to improve IT processes and security protocols.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 3-5 years of experience in IT support or a help desk role.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with Active Directory and basic network troubleshooting (TCP/IP, DNS).
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.