Job Description
Join our dynamic team as a Senior IT Support Specialist at TechNova Solutions Inc., where innovation meets reliability. We're seeking a tech-savvy professional to deliver exceptional technical support across our organization. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless IT operations. If you're passionate about solving complex challenges and empowering users through technology, this is your opportunity to excel in a collaborative environment.
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security solutions
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Lead IT projects including system migrations, hardware refreshes, and security audits
- Mentor junior support staff and conduct user training sessions
- Collaborate with cross-functional teams to align IT initiatives with business goals
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration, virtualization (VMware/Hyper-V), and cloud platforms
- Strong scripting skills (PowerShell/Bash) and automation experience
- Industry certifications (CompTIA A+/Network+, Microsoft 365 Certified)
- Exceptional problem-solving abilities and customer service mindset
- Experience with ITIL frameworks and ITSM tools (ServiceNow/Jira)