Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech environment. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team. At TechFlow, you'll work with cutting-edge technology while making a tangible impact on daily operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative culture.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Document IT processes using ServiceNow and maintain knowledge base articles
- Lead cybersecurity initiatives including patch management and threat mitigation
- Collaborate with vendors to resolve complex system outages
- Train staff on new technologies and security best practices
- Optimize IT asset lifecycle management and inventory systems
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server, VMware, and Cisco networking
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Proven experience with Service Desk management systems
- Excellent troubleshooting skills for complex cross-platform issues
- Ability to mentor junior technicians and document procedures
- Valid Texas driver's license for occasional on-site work