Job Description
Join our dynamic team as an IT Support Specialist in the vibrant city of New Orleans! TechSolutions Inc. is seeking a tech-savvy professional to provide exceptional technical support to our growing client base. You'll be the hero behind the scenes, ensuring seamless IT operations while working in a collaborative, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most unique cities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and maintain network infrastructure including switches, routers, and firewalls
- Implement cybersecurity best practices including endpoint protection and data backup
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and Office 365 administration
- Strong knowledge of TCP/IP networking and cloud services
- Excellent troubleshooting skills with ability to resolve complex technical issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies