Job Description
Join Our Growing Team as an IT Support Specialist
We are seeking a dedicated Senior IT Support Specialist to join our dynamic team in Louisville, Kentucky. If you have a passion for solving complex technical problems and enjoy helping others succeed, we want to hear from you.
In this role, you will serve as the primary point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. You will work in a collaborative environment where your expertise will directly impact productivity.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Modern office space in the heart of Louisville.
- Work with cutting-edge technology and a supportive team.
Responsibilities
- Provide Tier 2 & Tier 3 technical support for hardware, software, and network issues via phone and ticketing systems.
- Manage and maintain Active Directory user accounts, security groups, and Office 365 environments.
- Install, configure, and troubleshoot desktop environments, printers, and mobile devices (iOS/Android).
- Monitor system performance and proactively identify potential hardware failures or security threats.
- Document all technical procedures, incidents, and resolutions in the knowledge base.
- Collaborate with the Network Engineering team to implement system upgrades and patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience (minimum 3-5 years).
- Strong proficiency in Microsoft Windows (10/11) and Microsoft Office Suite.
- Experience with Active Directory, Group Policy, and Microsoft 365 administration.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and virtualization platforms.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ or Network+ certification is highly preferred.