Job Description
Join our elite tech team in Honolulu as a Senior Help Desk Support Specialist! We're seeking a technically skilled professional to deliver exceptional IT support to our Fortune 500 clients. Enjoy competitive compensation, premium benefits, and career advancement in Hawaii's vibrant tech hub. Work remotely 3 days/week from our stunning oceanfront office while making a tangible impact on enterprise systems. Why Apply?
- Industry-leading salary package with quarterly bonuses
- Professional development fund ($5,000/year)
- Flexible hybrid work arrangement
- Comprehensive health insurance including vision/dental
- Early access to cutting-edge tech deployments
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage enterprise-level ticketing systems with 98%+ resolution SLAs
- Provide Tier 3 support for cloud infrastructure (AWS/Azure)
- Develop and maintain technical documentation SOPs
- Train junior support staff on advanced troubleshooting techniques
- Collaborate with network security team on incident response
- Optimize help desk workflows using Jira and ServiceNow
Qualifications
- 5+ years in enterprise-level help desk support
- Expertise in Active Directory, SCCM, and Intune
- CompTIA Security+ or equivalent certification required
- Experience with VoIP systems (Cisco/Avaya)
- Proven ability to manage high-pressure escalations
- Strong scripting knowledge (PowerShell/Bash)
- Bachelor's degree in IT or related field preferred
- Fluent in English and additional Polynesian language a plus