Job Description
We are seeking a motivated and eager IT Support Trainee to join our growing IT department in Phoenix, AZ. This is an excellent opportunity for individuals looking to launch a career in Information Technology with a company that values professional development and offers weekly paychecks. You will receive hands-on training from experienced engineers while assisting in maintaining our corporate infrastructure. If you have a passion for technology and a desire to learn, apply today to start your journey with us.
Responsibilities
- Provide Tier 1 technical support to employees regarding hardware, software, and network connectivity issues.
- Assist in the installation, configuration, and deployment of desktop computers, laptops, and mobile devices.
- Troubleshoot and resolve printer issues, email problems, and application errors.
- Maintain accurate and up-to-date records of all IT incidents and resolutions in the helpdesk ticketing system.
- Perform routine hardware inventory checks and asset management.
- Collaborate with senior IT staff to learn advanced troubleshooting and network administration techniques.
- Ensure all IT equipment is secure and compliant with company policies.
Qualifications
- High school diploma or GED is required; an Associate degree in IT or Computer Science is preferred.
- Basic understanding of computer operating systems (Windows) and software applications.
- Familiarity with networking concepts and hardware components.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Must be willing to undergo a comprehensive training program.
- Ability to lift and move computer equipment as needed.