Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Kansas City, MO to provide essential technical support to our growing organization. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts while gaining real-world experience with cutting-edge technologies. Perfect for recent graduates or career changers with passion for problem-solving and customer service. Enjoy competitive compensation, full benefits package, and clear career progression pathways. Apply today to become part of our innovative tech family!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with desktop and mobile device setup, configuration, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system health and perform routine maintenance tasks
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in ongoing training to develop technical expertise
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Excellent communication skills and ability to explain technical concepts clearly
- Ability to work independently and as part of a collaborative team
- Willingness to learn and adapt to new technologies quickly
- Valid driver's license and reliable transportation for occasional site visits