Job Description
Join our dynamic IT team in Colorado Springs and enjoy the perfect work-life balance with our flexible hours! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers remote flexibility with occasional on-site collaboration, competitive compensation, and opportunities for professional growth. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage ticketing system to track and resolve user requests efficiently
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent technical training
- Proficiency with Windows OS, Microsoft Office Suite, and cloud platforms
- Strong troubleshooting skills with network and connectivity issues
- Excellent written and verbal communication abilities
- Ability to work independently with flexible hours
- Customer-focused mindset with patience and empathy
- Experience with ServiceNow or similar ticketing systems