Job Description
Join TechSolutions Inc., a leading IT service provider in Jacksonville, and elevate your career as a Senior Help Desk Support Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment. If you're passionate about solving complex technical challenges and thrive in a customer-centric role, apply today!
Responsibilities
- Provide advanced technical support for hardware, software, and network systems via phone, email, and remote access
- Diagnose and resolve complex IT issues with efficiency and precision
- Manage and prioritize tickets using ServiceNow and Jira platforms
- Document all interactions, resolutions, and processes in ITSM systems
- Collaborate with network and security teams on escalated incidents
- Develop and maintain knowledge base articles for recurring issues
- Mentor junior support staff and contribute to process improvements
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication and customer service abilities
- Experience with ITIL framework and ticket management systems
- Ability to work independently and under pressure in a fast-paced environment