Job Description
Are you a tech-savvy troubleshooter looking for your next big opportunity? Apex Global Systems is seeking a dedicated Help Desk Support professional to join our dynamic team in Oakland, CA.
We offer a collaborative environment, competitive benefits, and the chance to make a tangible impact on our organization's success. If you excel at solving problems and enjoy helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues for employees.
- Manage user accounts, permissions, and security access.
- Document all technical issues, resolutions, and support requests in the ticketing system.
- Collaborate with senior IT staff to escalate and resolve complex incidents.
- Assist in the installation and configuration of new devices and peripherals.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in a Help Desk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Familiarity with Active Directory and basic networking concepts.
- Ability to work independently and manage multiple priorities in a fast-paced environment.