Job Description
Are you a tech-savvy problem solver ready to make an impact?
Charlotte Tech Solutions is looking for a Remote-Friendly Help Desk Support Specialist to join our dynamic team in Charlotte, NC. In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring business continuity through seamless IT solutions. We offer a hybrid work environment, allowing you to enjoy the flexibility of remote support while being part of a vibrant local team.
Why Join Our Team?
- Competitive salary package ($55k - $75k).
- Comprehensive health, dental, and vision insurance.
- Hybrid work schedule (3 days in-office, 2 days remote).
- Professional development and certification reimbursement.
We are committed to hiring the best talent to drive our mission forward.
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop tools for hardware and software issues.
- Troubleshoot and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Manage and prioritize IT service requests and tickets within our ticketing system.
- Conduct onboarding and offboarding procedures, including setting up new workstations and accounts.
- Maintain accurate records of all technical issues and resolutions in the knowledge base.
- Collaborate with the IT infrastructure team to deploy software updates and patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong understanding of Windows 10/11 and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is highly preferred.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently in a remote-friendly environment.