Job Description
We are seeking a highly motivated Help Desk Support Specialist to join our growing team in Newark, NJ. If you value flexibility and want to make a tangible impact on technology infrastructure, this is the perfect opportunity for you.
Why You'll Love This Role:
- Flexible Schedule: Enjoy the freedom to balance your work and personal life with our part-time hours.
- Modern Environment: Work with a collaborative team using the latest tools and technologies.
- Growth Opportunities: Gain valuable experience in IT support that can lead to long-term career advancement.
We are looking for a proactive problem solver who can handle a variety of technical challenges while providing exceptional service to our clients.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage and update IT help desk tickets and documentation within the CRM system.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and peripherals.
- Conduct user training sessions on new software applications and security best practices.
- Maintain accurate inventory records for all IT assets.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field preferred.
- Minimum of 1-2 years of professional experience in a Help Desk or IT Support role.
- Familiarity with remote support software (e.g., TeamViewer, AnyDesk) is a plus.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work independently and adapt to changing priorities in a fast-paced environment.