Job Description
Join our elite IT support team in Greensboro, NC and elevate your career with one of the highest-paying Help Desk roles in the region! InnovateTech Solutions offers a competitive compensation package, cutting-edge technology stack, and unparalleled growth opportunities. As a Senior Help Desk Specialist, you'll be the frontline hero resolving complex technical challenges while enjoying comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our collaborative culture rewards innovation and recognizes exceptional performance with quarterly bonuses. Apply today to become part of our award-winning team!
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems with 95%+ first-call resolution rate
- Manage active directory, VPN configurations, and cloud service integrations
- Document technical solutions in knowledge base and create SOPs for recurring issues
- Collaborate with network/security teams on incident response and system upgrades
- Mentor junior technicians and conduct training sessions on new technologies
- Implement proactive monitoring tools to prevent system outages
- Support hybrid workforce with remote desktop solutions and endpoint management
Qualifications
- 3+ years enterprise-level help desk experience with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and ServiceNow ticketing systems
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with VoIP systems and unified communications
- Excellent communication skills with ability to translate technical concepts
- CCNA or similar networking certification preferred
- Ability to work rotating on-call schedule