Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless system operations. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a collaborative environment. Be the frontline hero who resolves technical challenges and empowers colleagues with innovative solutions. Apply today to shape the future of our digital workplace!
Responsibilities
- Provide responsive technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop equipment and peripheral devices
- Document all incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Train end-users on new technologies and best practices
- Collaborate with IT teams to implement system upgrades and security patches
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of experience in technical support or help desk role
- Proficiency in Windows/MacOS, Active Directory, and network fundamentals
- Strong diagnostic skills for hardware/software troubleshooting
- Exceptional communication and customer service abilities
- CompTIA A+ or similar certification required
- Experience with ticketing systems and remote support tools