Job Description
Join our award-winning IT support team in Anaheim! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to 500+ employees across Southern California. This role offers career growth opportunities, industry-leading benefits, and a collaborative environment where your problem-solving skills will shine.
At TechFlow Solutions, we invest in our people through continuous training, certification reimbursements, and clear advancement paths to senior IT roles. Enjoy our modern office with standing desks, gaming lounges, and free daily catered lunches!
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS, Microsoft 365, and enterprise applications via ticketing system and remote assistance
- Diagnose and resolve complex hardware/software issues including network connectivity, VPN, and security protocols
- Deploy and manage endpoint devices (laptops, mobiles) using SCCM and Intune
- Document solutions in knowledge base and create training materials for end-users
- Collaborate with network and security teams on incident response and system improvements
- Maintain 99.5% SLA compliance while maintaining high CSAT scores
Qualifications
- 3+ years of enterprise-level help desk support experience with Windows 10/11 and macOS
- CompTIA A+ and Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in ticketing systems (ServiceNow/Jira) and remote tools (TeamViewer/AnyConnect)
- Experience with Active Directory, SCCM, and Intune device management
- Strong documentation skills with ability to create clear technical guides
- Excellent communication skills with ability to translate technical concepts for non-technical users