Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Kansas City! We're seeking a customer-focused professional to deliver exceptional technical support to 500+ employees across 15 departments. This hybrid role (3 days office/2 days remote) offers growth opportunities into cybersecurity or systems administration. Enjoy competitive benefits, quarterly team-building events, and a modern workspace in the Crossroads Arts District.
Why Join Us?
- Industry-leading training program with AWS certification reimbursement
- Annual $2,500 professional development stipend
- Flexible wellness program with gym reimbursement
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, group policies, and O365 permissions
- Deploy and configure new equipment including peripherals and mobile devices
- Create and maintain technical documentation in ServiceNow
- Collaborate with Tier 2 engineers on complex network and security incidents
- Conduct quarterly cybersecurity awareness training sessions
- Monitor ticket queues with SLA adherence (>95% resolution within 4 hours)
Qualifications
- 3+ years experience in enterprise-level help desk support
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Service Desk tools (ServiceNow preferred)
- Strong knowledge of Active Directory, O365, and endpoint security
- Excellent written/verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to lift 30 lbs for equipment deployments
- Valid Missouri driver's license for occasional site visits